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Mercedes Benz Truck & Van, Newtownabbey

Mercedes Benz Truck & Van, Newtownabbey

About Mercedes Benz Truck & Van

Mercedes-Benz Truck & Van (NI) is Northern Ireland’s one stop shop for all your truck and van needs.

??As Northern Ireland’s only official Mercedes-Benz commercial dealer, Mercedes-Benz Truck & Van (NI) have an extensive range of new and used stock in vans and trucks. We are sure to have the Mercedes-Benz commercial vehicle to meet your requirements. ??Our experienced truck and van sales teams are always on hand to offer advice and assistance to help you choose the right Mercedes-Benz commercial vehicle for your business.??

We also have state-of-the art service and parts facilities at our Belfast site with the latest diagnostic equipment and genuine Mercedes-Benz truck and van parts, ensuring that all vehicles serviced by us receive the treatment you expect from Mercedes-Benz.

  • First Class Servicing Facilities
  • Repair & Maintenance Packages
  • Technologically Advanced Equipment
  • Fast & Efficient Service
  • All Makes Diagnostic Equipment
  • Extensive Parts Department
  • All Makes Parts
  • Site in Dungannon

Mercedes Benz Truck & Van Gallery

Mercedes Benz Truck & Van Video

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Mercedes Benz Truck & Van News

Mar 18, 2015

“Model Dealer” wins UK’s first full-year Van Pro stamp of approval from Mercedes-Benz

Northern Ireland’s official Mercedes-Benz Vans Dealer has become the first in Britain to pass a stringent quality audit covering all aspects of its light commercial vehicle sales and after sales operation. Mercedes-Benz Truck & Van (NI), which is based on Mallusk Road, Newtownabbey, was hailed a “model Dealer” by the manufacturer in recognition of its achievement.

The Van ProCenter programme is an international initiative by Mercedes-Benz that puts customer care at the very top of the agenda. Just over a year ago, having been pipped at the post by a fellow franchisee, Mercedes-Benz Truck & Van (NI) became only the second UK Dealer to meet all of the scheme’s demanding criteria and earn accreditation as a fully-fledged Van ProCenter – to underline just how tough the process is, most members of the Mercedes-Benz Dealer network are still working towards this goal. Now, 12 months on, Mercedes-Benz Truck & Van (NI) has just claimed top spot by becoming the first Dealer to pass a rigorous audit covering a full year’s operation as a Van ProCenter.

Significantly more demanding than the process it went through to secure its accreditation, the new audit effectively confirms that Mercedes-Benz Truck & Van (NI) has delivered on all of its promises. Steve Bridge, Managing Director for Mercedes-Benz Vans in the UK, explained: “Van Pro Dealers have to meet more than 50 separate standards of excellence which, taken together, mean their customers are assured of class-leading levels of service, not only when selecting, ordering and taking delivery of their new vehicles, but also once they’re on the road. “The excellence of our Dealer partner in Northern Ireland is reflected by its achievements over the past year, not only in terms of vehicle sales but also against a range of key performance indicators. Mercedes-Benz Truck & Van (NI) is a model Van Dealer.” Mercedes-Benz Van ProCenter Dealers must keep extended opening hours for customer convenience and meet the manufacturer’s strict requirements on everything from sales staff numbers, their training, qualifications and expertise in specific models and business sectors, to advice on bodybuilding options and the availability of award-winning Sprinter, Vito and Citan demonstration vehicles for test drives at short notice.

They will also demonstrate ‘best-in-class’ brand and product presentation at their premises where, as well as new models, they should retail a broad range of top-quality used vans and offer customers fair and transparent trade-in deals on their own vehicles. From an after sales perspective, meanwhile, Van ProCenter Dealers must have specially trained service advisors and technicians, and ensure customer mobility by providing replacement vehicles and collection and delivery services. Managing Director Neil McKibbin, who recently led celebrations to mark the 10th anniversary of the dealership he founded, added: “Our motivated, expert team have passed every test that MercedeMar 18, 2015

Mercedes-Benz Truck & Van (NI) is first for service

Northern Ireland’s Mercedes-Benz Truck and Van (NI) has underlined its position as a leading provider of round-the-clock back-up to local operators, by lifting the manufacturer’s coveted Truck Customer Service Dealer of the Year Award.

AfterSales Manager Colin Nicholl and his team took the trophy in recognition of their superb performance throughout 2014 – Mercedes-Benz Truck and Van (NI) beat off competition from 17 other franchised dealers nationwide to claim the title. A delighted Colin received the award at a ceremony in London, from Sam Whittaker, Customer Services Director for Mercedes-Benz and FUSO Trucks UK. “This award recognises the very best in Customer Service,” declared Sam. “Mercedes-Benz Truck & Van (NI) achieved an industry leading performance in all areas of their service and parts performance. They were also number one in the whole of the UK for their Zero Tolerance on Downtime.

This ensures the minimum of downtime for our customers and really delivers our Brand promise of ‘Trucks you can Trust’, and also people you can trust.” Colin said: “I’m really proud of our entire team, every one of whom has played a part in this success. In recent years we’ve put a lot of time and effort into training, recruiting the right people and investing in our facilities. But we could not have achieved anything without the enthusiastic co-operation of our staff.” The Dealer’s Service24h emergency assistance team once again demonstrated their readiness to help local truck operators when they need it most, by achieving an average roadside attendance time of less than 52 minutes.

Crucially, in more than 87% of cases the vehicle was repaired at the scene and sent on its way, thus avoiding the need for a time-consuming trip to the workshop.

The first time pass rate for trucks prepared for MoT test by Mercedes-Benz Truck & Van (NI), meanwhile, was a whisker away from 99%.

Mercedes-Benz Truck and Van (NI) sells and supports the German manufacturer’s award-winning commercial vehicle range from headquarters in Newtownabbey and a second branch in Dungannon.

Mercedes Benz Truck & Van Team

Name Role Email Telephone
Johnny Andrews Van Sales Executive 07825141924
Iain Kelly Van Sales Executive 07795642598
Paul McClurkin Van Sales Executive 07766715242
Jonathan McCabe Used Van Sales Executive 07795843263
Roy Owens Truck Sales Executive 07710650012
Paul McCrory Truck Sales Executive 07789394143

Location Map of Mercedes Benz Truck & Van

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